Shipping & Delivery
How long after ordering is my order shipped?
We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.
Which carrier do you use?
We ship all items with UPS and FedEx for USA domestic orders. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
How long does it take to arrive?
We ship most products within 1-5 business days. The following is the average transit time for shipping, and does not include the Production Time
- USA: 2-5 days (Excluding Sundays)
- USA Expedited Shipping: 1-2 days (Excluding Sundays)
-
Canada: 5-12 business days
- EU/UK (Limited Items Currently): 2-3 Business days for Germany, 3-10 Business days for the rest of the EU
- International (UPS): 5-20 business days
These timeframes are typical, and sometimes local carrier issues may mean your item arrives slightly later than this.
I didn't receive my order
Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
Can I pay extra to get my item quicker?
For USA domestic orders, you have the option of Express order processing at checkout. This will prioritize your order for shipping within 2 business days where possible. We hope to offer Priority carrier options for USA and International orders in the near future.
What about customs fees/taxes?
We do not collect any tax for international shipping. All taxes and duties fees are the responsibility of the receiver.
The VAT charges may be vary according to the country. We recommend contacting your local custom officer for more information.